Auto-attendant on 0800 number

One of the most simple yet most powerful services of 0800 uk numbers are the auto-attendant. The Auto Attendant is a sophisticated service that enhances the professionalism within the organization. Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises.

The 0800 numbers auto-attendant service receives the call automatically and then greets the caller with a very professional welcome message. For instance, “Welcome to ABC corporation, How May I Help You”, etc. After that it guides the caller through routing options, route the caller to the designated option. For instance, “Press 1 for ‘Sales’”, “Press 2 for ‘Finance’”, etc. Even if the call doesn’t get connected, it gives caller the option to leave a voicemail message. All of this is configurable by time of day or day of week, and any messages left during the voicemail can be emailed to a designated address without any need to do anything else.

This how is how auto-attendant works in detail. When an incoming calls comes you’re your 0800 number, the first thing the service looks for is the time settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user via hunt group. The call keeps on forwarding to another destination until the call answers. If the call has arrived after the hours of operation, the call will be diverted to the users voicemail account. A key benefit of this solution is that you can change the call routing rules at any time.